Refund policy

Refund Policy

Returns accepted within 30 days of delivery for unused products in their original condition.

Due to the nature of personal care products, opened or used items cannot be returned unless they arrive damaged or defective.

If an item arrives damaged, please contact us within 7 days with photos.

Customers are responsible for return shipping unless the mistake was ours.

 

To start a return, you can contact us at movingmountainssoapco@gmail.com. Please note that returns will need to be sent to the following address: 2613 Natalie Court Modesto Ca 95350.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at movingmountainssoapco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at movingmountainssoapco@gmail.com.